Shipping policy

SHIPPING POLICY

Last updated: August 2026

We want your order to get to you safely, smoothly and as quickly as reasonably possible.

1. WHERE WE SHIP

We currently ship to the destinations available at checkout.

Available shipping destinations may change from time to time.

If your location is not available at checkout, feel free to contact us at hello@itsjo.studio and we’ll let you know whether shipping may be possible.

2. SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before you complete your order.

Shipping rates may vary depending on the destination, order size, weight and selected shipping method.

Any promotion offering free or discounted shipping will be subject to the terms displayed on the website at the time of purchase.

3. ORDER PROCESSING

Orders are prepared for shipment as soon as reasonably possible after payment is confirmed.

Processing times may vary depending on the product, order volume, weekends, holidays and other operational circumstances.

If an order requires significantly more time than usual to prepare, we will do our best to let you know.

4. DELIVERY TIMES

Estimated delivery times, where available, may be displayed during checkout or in your order information.

Delivery estimates are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by the shipping carrier, destination, customs processing, holidays, security situations, transportation disruptions and other circumstances outside our reasonable control.

We may update the estimated delivery times displayed on the website as our shipping services and fulfillment processes change.

5. SHIPPING ADDRESS

Please make sure your shipping address and contact information are complete and accurate before placing your order.

If you notice an error after placing an order, contact us as soon as possible at hello@itsjo.studio.

We will do our best to update the information before the order is dispatched, but we cannot guarantee that changes will be possible once an order has entered the fulfillment or shipping process.

Additional shipping costs resulting from incorrect or incomplete information provided by the customer may be the customer’s responsibility, subject to applicable law.

6. TRACKING

Where tracking is available, tracking information will be provided after the order has been shipped.

Please note that tracking systems are operated by third-party shipping providers and updates may occasionally be delayed.

7. DELAYS

Sometimes shipments take longer than expected.

If your order is delayed, please contact us at hello@itsjo.studio and we’ll do our best to help figure out what’s going on.

We are not responsible for delays caused by circumstances outside our reasonable control, but we will always try to help where we can.

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection law.

8. LOST OR DAMAGED SHIPMENTS

If your order appears to be lost in transit or arrives with visible shipping damage, please contact us as soon as reasonably possible at hello@itsjo.studio.

Please include your order number and, where relevant, photographs of the package and product so we can look into the issue with the shipping provider.

We will work with you to provide an appropriate solution in accordance with applicable law.

9. INTERNATIONAL ORDERS

International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and are the customer’s responsibility.

Customs clearance procedures may also cause additional delivery delays that are outside our control.

10. UNCLAIMED OR RETURNED PACKAGES

If a shipment is returned to us because it was not collected, delivery could not be completed, or the shipping information provided was incorrect or incomplete, please contact us.

We’ll review what happened and discuss the available options with you.

Any additional shipping costs will be handled in accordance with the circumstances and applicable law.

11. QUESTIONS ABOUT SHIPPING

If you have any questions about your shipment, contact us at:

Email: hello@itsjo.studio
Phone: +972-54-2400113

It’s Jo Ltd.
Company No. 300734134
91 Galim, HaBonim, Israel